The dashboards were slow. The scripts broke with every API change. Every deletion request meant combing through logs, datasets, and backups by hand. Multiply that by dozens of requests, and the hours piled into the hundreds every year. That was engineering time stolen from shipping features.
The California Consumer Privacy Act demands precision. You can’t just delete a row in a database and call it done. You have to trace personal data across microservices, event streams, cold storage, and third-party systems. Every query has to be correct. Every deletion has to be permanent. The margin for error is zero, which is why the cost in engineering hours is so high.
The problem wasn’t a lack of skill. It was the scattered nature of data and the manual steps needed to comply. Spreadsheets tracked request IDs. Shell scripts hunted for IDs in logs. Engineers waited for long-running jobs. Weeks passed between a request coming in and us closing the ticket.