The login failed. You suspect a bug, but logs show nothing unusual. Another engineer swears the session expired too soon. You need proof—real proof—of what happened inside the user's identity flow. This is where Identity Management Session Replay becomes the fastest route to the truth.
Session replay in identity management is not about UI clicks in the browser. It’s a controlled capture of the authentication and authorization exchange: tokens issued, roles assigned, MFA prompts sent, scopes granted. Every redirect, every handshake, every response is preserved exactly as it happened. With a proper replay system, you see the whole chain—OpenID Connect flows, JWT payloads, SAML assertions—synced to the millisecond.
Without session replay, diagnosing identity bugs means piecing together scattered logs from multiple services. That’s slow, error-prone, and usually incomplete. A replay engine solves that problem. It records the identity session from start to finish in a tamper-proof format, then lets you play it back to inspect the request headers, body, cookies, and cryptographic signatures. You can pinpoint why a user wasn’t authenticated correctly, why an access token failed validation, or why a session ended unexpectedly.