Your phone buzzes at 2 a.m. PagerDuty screams, and you scramble to understand which service just crashed. If only the alert told you which team owned that service, what dependencies it touched, or whether the escalation policy was still valid. That gap is exactly what OpsLevel PagerDuty integration fixes.
OpsLevel maps ownership across your microservices. PagerDuty handles incident response and on‑call rotations. Together, they close the loop between responsibility and action. No guesswork, no Slack archaeology, no “who owns this?” pings that echo into Monday.
Here’s how it works. OpsLevel stores structured metadata about your services—owners, repositories, deployment status, and compliance checks. PagerDuty runs your escalation chains and notifies responders when trouble hits. When you connect them, OpsLevel automatically links service records to PagerDuty schedules and escalation policies based on configuration or tags. That means the on‑call rules stay accurate even as teams change. Alerts go directly to the engineers who can fix the problem, not the ones who happened to be awake.
The integration lives through PagerDuty’s REST APIs and OpsLevel’s service catalog sync. Identity passes through standard SSO or OIDC systems like Okta or Azure AD, so access remains traceable under SOC 2 and ISO 27001 controls. Setup is straightforward: connect credentials, verify scopes, and watch the data flow. Once linked, every service card in OpsLevel shows its active PagerDuty escalation target and on‑call contact.
If something feels off—like alerts not routing correctly—the culprit is usually either stale mapping or missing service tags. Fix that, and the signals start flowing again. Rotate the PagerDuty integration key like any secret under your security policy, ideally stored in AWS Secrets Manager or Vault.