You watch New Relic dashboards light up with data, but user sign-ins lag behind. Someone forgot to refresh an access token again. Compliance wants audit logs. Engineering wants speed. Welcome to the quiet chaos of modern observability. This is where New Relic and Ping Identity—together—earn their keep.
New Relic is your performance microscope. It tracks metrics from infrastructure to microservices across AWS, Kubernetes, or plain VMs. Ping Identity handles authentication and identity federation with precision, turning directory groups into trusted access gates. When you integrate them, you get visibility tied directly to who is doing what, not just what broke.
The logic is simple. Ping Identity issues tokens that confirm a user’s identity via OIDC or SAML. Those tokens feed into New Relic’s user sessions or API interactions, stamping every metric and trace with identity context. It’s observability with accountability built in. You can trace performance down to the engineer, team, or process behind each request.
To connect the two, configure Ping Identity as your identity provider and register New Relic as a service relying on it. Map roles to align with New Relic user types—admins, viewers, or automation agents. New Relic then reads the assertions Ping sends on login, applying authentication and RBAC automatically. No custom glue code. No lingering local accounts.
Quick Answer: To integrate Ping Identity with New Relic, connect Ping’s OIDC app to New Relic’s SSO configuration. Assign users through Ping groups, verify with a test login, and enable login enforcement. This keeps access centralized and audit-ready without slowing anyone down.
A few best practices help keep the setup clean:
- Rotate client secrets on a quarterly schedule and store them in a managed vault.
- Use SCIM provisioning if possible to sync user and group changes automatically.
- Monitor access patterns in New Relic—failed logins can signal stale roles or policy drift.
The real benefits come fast:
- Centralized identity control across observability tools.
- Fewer support tickets about login or account recovery.
- Clear audit trails for SOC 2 and ISO 27001 reviews.
- Faster onboarding for new developers.
- Less context switching during incident response.
Developers feel the change most. Single sign-on means fewer browser tabs, fewer temporary tokens, and fewer Slack messages begging for access. Faster authentication adds up to higher developer velocity and smoother incident handling.
If you are automating these connections across multiple observability tools, platforms like hoop.dev turn those access rules into guardrails that enforce policy automatically. Instead of wiring every SSO integration by hand, you describe the policy once, and it applies across environments without mistakes.
AI assistants add another layer. When copilots or automation bots call your APIs, tying their credentials to Ping-issued identities prevents ghost requests and keeps data boundaries intact. New Relic’s telemetry can then prove which agent or service acted, not just that something acted.
When identity meets observability, you get truth you can trace. That is the real payoff of wiring New Relic and Ping Identity together correctly.
See an Environment Agnostic Identity-Aware Proxy in action with hoop.dev. Deploy it, connect your identity provider, and watch it protect your endpoints everywhere—live in minutes.