The log shows a TLS handshake error. That is where your onboarding process breaks—or where it can be fixed fast.
A secure onboarding process depends on correct TLS configuration. Without it, authentication stalls, API calls fail, and your new users hit roadblocks before they can interact with your system. This is not a minor setup detail. It is the first gate to every request your service will handle.
Start with protocol selection. TLS 1.2 or TLS 1.3 are the only acceptable versions. Older versions like TLS 1.0 and 1.1 carry known vulnerabilities and must be disabled. Ensure your cipher suite includes strong, modern algorithms such as AES-256-GCM or CHACHA20-POLY1305. Weak ciphers expose data and open paths for downgrade attacks.
Certificate management is the next critical stage in the onboarding process TLS configuration sequence. Use certificates from a trusted CA. Set short expiration dates and automate renewal to prevent service downtime. Enable OCSP stapling to reduce verification latency during the handshake.