The procurement ticket was stuck in the queue for 19 days before anyone even looked at it.
By the time it moved, the engineer who opened it had already built a workaround. It wasn’t secure, it wasn’t compliant, and yet it was live. You’ve seen this happen: a single integration request—Okta SSO, Entra ID provisioning, Vanta compliance checks—drags through layers of approvals, forms, and unclear ownership. Integration bottlenecks choke momentum. They burn time, budget, and trust between teams.
Okta integration requests should not require weeks of back-and-forth between security and IT. Entra ID connections shouldn’t be waiting on procurement for a license while developers write temporary scripts to bridge the gap. Vanta compliance tasks shouldn’t die in a ticketing system because someone forgot to update the purchase status.
The root problem is not technical; it’s execution. Procurement processes for integrations are often scattered, with no central pipeline that merges security, compliance, vendor management, and engineering priorities. These processes were designed for one-off SaaS purchases, not for fast-moving environments where integrations—Okta, Entra ID, Vanta, Slack, Jira, GitHub—are infrastructure.