Teams spend weeks wiring up log-in flows, password resets, OAuth integrations, and multi-factor prompts, only to watch users bounce when friction spikes. Every extra second, every unexpected prompt, every failed login eats into trust and retention. Users do not care how secure the system is if they cannot get in — and yet skipping security is not an option.
The authentication pain point starts at build time. Engineers wrestle with scattered docs, complex SDKs, rate limits, and outdated examples. Integrations that should take hours drag into days. Security teams pile on requirements — password strength policies, encryption models, token expiration rules — and every layer adds another step where something can fail.
It continues at runtime. Session handling bugs lock out paying customers. Password reset emails land in spam. OAuth providers throttle requests during peak hours. Multi-factor flows time out mid-request. Mobile logins break after an app update. Every support ticket costs money, but more importantly, it costs trust.