The most common MFA pain point is friction. Users must stop, open another app, check their phone, enter a code. This slows legitimate access, especially when repeated across multiple services each day. It is secure, but it kills speed.
Another pain point is context loss. Engineers shift from high-focus work to navigating MFA prompts and device unlocks. That interruption degrades productivity, especially under urgent deadlines.
Token delivery failures create delay and frustration. SMS codes can lag, push notifications can disappear, hardware keys can fail. Each problem forces support calls or manual overrides, eating into operations time.
Role-based access complicates MFA. Large teams with varied permissions face more prompts and more authentication steps. When MFA isn’t adaptive, everyone gets the same slow process, even for low-impact actions.